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    2021-11-30

CONC 5B.3 Anti-avoidance

CONC 5B.3.1R

1RTO firms must not attempt to recover revenue that may be lost due to compliance with the total cost of credit cap rules through the price for other goods or services provided by the RTO firm in connection with a RTO agreement.

CONC 5B.3.2G
  1. (1)

    1For example, RTO firms should not seek to increase the price of theft or accidental damage insurance, or extended warranties in order to recover revenue lost due to the cost cap rules.

  2. (2)

    RTO firms are also reminded of the rule in CONC 7.7.5R which states that firms must not impose charges on customers in default or arrears difficulties unless the charges are no higher than necessary to cover the reasonable costs to the firm.