COBS 1.3 Insurance distribution

1Certain provisions in this sourcebook require firms to provide clients with information “in good time”,3 for example, COBS 6.1ZA.19AR.

In determining what constitutes the provision of information “in good time”, a firm should take into account, having regard to the urgency of the situation, the client’s need for sufficient time to read and understand the information before taking an investment decision.

A client is likely to require more time to review information given on a complex or unfamiliar product or service, or a product or service a client has no experience with, than a client considering a simpler or more familiar product or service, or where the client has relevant prior experience.