CMCOB 3.1 Application
1This chapter sets out rules and guidance on financial promotions and communications with customers that relate to regulated claims management activity.
- (1)
1In accordance with Principle 7, a firm’s financial promotions and communications with its customers should be fair, clear and not misleading.
- (2)
The guidance in this chapter is relevant to all stages of a firm’s interaction with its customers: from seeking out and obtaining customers, whether for itself or for another firm; negotiating and entering into contracts with its customers; advising its customers; investigating claims; presenting claims and representing customers; keeping its customers informed of progress; and through to settling a claim, being paid and the relationship with the client coming to an end.