ATCS 3.1 Raising public awareness

1A designated firm must publish information about cash access requests in writing in an easily accessible place on its website.

1The information required to be published under ATCS 3.1.1R must include the following details:

1. (1)

   a description of what a cash access request is;

2. (2)

   the circumstances in which a cash access assessment must be undertaken under ATCS 4.1.1R(3), including the exceptions set out in ATCS 4.1;

3. (3)

   whether the designated firm undertakes cash access assessments itself under ATCS 4.1.1R(3) or a designated coordination body undertakes them for it; and

4. (4)

   how a cash access request can be submitted to the designated firm or designated coordination body (as appropriate).

1. (1)

   1Where a designated coordination body undertakes cash access assessments under ATCS 4.1.1R(3), it must publish information about cash access requests in writing in an easily accessible place on its website.

2. (2)

   The information required to be published by a designated coordination body under (1) must include the details in ATCS 3.1.2R(1) and ATCS 3.1.2R(2), together with details of how a cash access request can be submitted to it.

1The methods for submitting a cash access request must:

1. (1)

   be sufficiently diverse and straightforward to accommodate the various communications needs of persons who may make cash access requests; and

2. (2)

   enable the cash access requester to indicate clearly which specified cash access services and which (if any) specified cash access facility features the cash access request relates to.

1A designated person who undertakes cash access assessments under ATCS 4.1.1R(3) must ask a cash access requester to indicate which of the specified cash access services and which (if any) of the specified cash access facility features their cash access request relates to.

1A designated person must:

1. (1)

   allow the cash access requester to provide more information (if they wish) about the specified cash access services and any specified cash access facility features they have indicated;

2. (2)

   not seek any additional information from the cash access requester unless it would be relevant for the purpose of undertaking the cash access assessment;

3. (3)

   set out in plain language the types of specified cash access service and specified cash access facility feature, as well as any request for additional information; and

4. (4)

   ensure any form it uses is easy to navigate.